Find and fix issues before they become failures.
The task of providing 24×7 management of your business systems can be daunting and expensive to implement. BEAR Data Managed Services provides proven management options to augment or extend your current programs. Our engineers and systems provide ongoing, day-two FCAPS (Fault, Configuration, Accounting, Performance, and Security) management of your IT systems and services.
BEAR Data support engineers utilize an ITIL-compliant online portal to provide 24×7 Network support to:
- Monitor performance metrics
- Respond to fault alerts and resolve them
- Manage configuration files and configuration backups
- Manage moves, adds, and changes
- Navigate vendor support services as needed
- Provide onsite support to install replacement devices
- Provide onsite remediation to bring services back online
We also provide 24×7 live support for:
Server Monitoring & Maintenance
- Testing and deployment of software patches, bug fixes, service packs and same version upgrades
- Monitor/manage user accounts
Hosted Exchange
- Managing mailbox size limits
- Email volume limits
- Mailbox restoration
- Account Policy enforcement
- Systems Support
- End user support
- Application service availability
Cloud Connected Storage Solutions for SMBs
- Offsite storage
- Guaranteed data protection
- Access to organization’s data anytime and/or anywhere
- Stable, secure and optimized data transfers across the WAN
- Full data recovery service
Contact BEAR Data
To request a demonstration of the managed services portal or to speak with an expert about BEAR Data Managed Services, click here.
