Bear Data Solutions is named as one of the fastest growing companies by Inc. magazine in 2010 continues to grow and evolve as a successful IT solutions and services provider. The BEAR Data Team is a group of highly experienced and talented professionals who are passionate about delivering five star service and solutions to their clients.
Title: L2 Helpdesk Support
Job Location: San Francisco,CA
Our customer is seeking a L2 Helpdesk Support that will provide high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
- Ensures all tickets are responded to and closed in timely manner based on SLA.
- Monitor PC equipment flow within facility so PC equipment is re-utilized
- Provides site computer support and associated services support across multiple buildings
- Troubleshoot site hardware, software and network connectivity problems
- Provides support, Performa’s upgrades of hardware/software and recommendations on PC platform.
- Maintain security patches and anti-virus software on desktop and laptop systems.
- Provide additional support to other teams such as A/V and Networking issues
- Provide technical and process documentation as needed
- Be actively involved in coordinating and testing automatic software patching and configuration tools
- Discuss with users the best practices for PC maintenance and performance
- Networking TCP/IP knowledge to properly route requests to the appropriate group
- Must collaborate with other IT personnel/departments for escalation, knowledge transfer, joint tasks and to establish standards, procedures and projects.
- Excellent written and verbal communication skills with a focus on phone manner.
- Ability to work with customers with various levels of technical expertise and resolve issues in a timely manner based on SLA
- Must have a can-do attitude and eager to assist our customers
- Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building.
- Experience in HP,Windows 7,Autodesk,Datasuite,Acrobat,VOIP is a plus
For more information, please visit us at www.beardatasolutions.com
Please send resume to email@example.com